Frequently Asked Questions

Got questions about Karma? We’re here to help! You’ll find answers to our most commonly asked queries below. If you can’t find what you’re looking for, shoot us a message using the contact form below and we’ll get back to you ASAP!

What do I get in my Karma kit?
Waiting for you in your Karma kit, you’ll find all these awesome goodies:
  • Karma lunchbox
  • Stainless steel cutlery set
  • Temperature-regulating Thermo Case
  • Sauce pot
  • Food separator
  • 3 x coloured bands
How do I keep my Karma squeaky clean?
Cleaning your Karma is easy - simply wash by hand using washing up liquid, or place in the dishwasher.
Is my Karma environmentally friendly?
Yep, Karma is good for the planet! Your Karma is made from food-grade material that’s BPA-free. And because it’s durable and reusable, Karma is an eco-friendly alternative to disposable containers.
Is my Karma airtight?
It sure is, so your food will stay nice and fresh.
What is the Thermo Case?
The Thermo Case (included in the Karma Kit) is a special feature that maintains the temperature of your Karma contents, using a special thermo layer on its inner surface.
Can I put my Karma in the microwave? What about the fridge and freezer?
Yes, yes and yes! Karma can be friends with your microwave, fridge and freezer, for the ultimate convenience. Just remember to keep it away from dishwasher.
How can I order my Karma?
You can choose to purchase the whole Karma kit, or build your own Karma by selecting individual components. Simply add items to your cart and follow the steps to complete your order. Once your order’s been placed, we’ll send you a confirmation by email. Easy as! And of course, if you have any issues or questions about your order, just get in touch via our contact form below.
Is my payment secure?
Absolutely. Payments are powered by the popular payment gateway Stripe, which is a robust and secure online payment platform.
How much is shipping?
The shipping’s on us! Every time.
When will I receive my Karma?
We know you’re hanging to get your hands on Karma! We’ll dispatch your item(s) within 24 hours of your order being placed, and you should receive it within 7-10 working days. Just a note that there may sometimes be delays during busy periods, so please bear with us! If you haven’t received your Karma within 15 business days of placing your order, get in touch and we’ll look into this immediately.

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